How to Shop

Shopping online has never been so easy! The process is very straight forward. Browsing on the product menu on the left hand side will display categories and products available, and will display these in the main window. Orders can also be made by phone or by mail.

1. Click on the product category. For example, if you click on “Fabrics”, you will get a menu that drops down which will present you with the types of exquisite fabrics Chrisanne has to offer. By clicking through the various “categories” you will be able to find what you are looking for.
2. Once you have reached the product page, click on how many items you require and simply press the ADD TO CART button.
3. Is there anything else you need to add to cart? Have you got the glue? Have you got enough stones?
4. Once you are satisfied with your choice of Chrisanne products, click on GO TO CHECKOUT. Remember, you can always view what you have added to your cart by clicking on the icon in the top right corner of the website.
5. Once you have clicked to checkout you will reach a checkout page that will ask you whether you have an account with Chrisanne or not.
6. If you are a new customer, kindly put in the details necessary and you will reach the payment page. For return customers just input your registered email address and password. There is also a password reminder should you have forgotten the password. Should you have any issues with this do not hesitate to contact us on sales@chrisanne.com.
7. Once you reach the payment page, input your card details. If this is your first purchase with Chrisanne then delivery can only go to your credit/debit cards billing address. If however, you have purchased from us before, we can send you your goods to any address you provide us with.
8. You can also check delivery prices and options at this stage! Make sure there is everything you have wished to order. This is your last call if you want to amend or modify the quantity of items in your shopping cart and mode of delivery. You may do this by going back to your cart and modify as appropiate.
9. Once you send the order through you will receive an email acknowledging your order and as soon as the items are dispatched from our HQ you will get a second email confirming dispatch. Your receipt note will say that the shipment is sent by Chrisanne Ltd .
10. Chrisanne.com can give you an approximate value of the cost in various common currencies such as the Yen, the Euro, the US and Australian dollar. This is an approximate value, and you will be charged in Great British Pounds (Sterling).

For more information, do not hesitate to look at our terms and conditions. We hope that you have a great online shopping experience with us and do call us at the HQ should you have difficulty in purchasing something from us online. CALL US on +44(0) 208 640 5921 during office hours, 9-5pm Monday to Friday, and Tuesdays we open 11am-5pm.

Please do give us your feedback. We aim to give the best service. We want to keep you in the forefront of our operations, so do let us know how you think we are performing and how we can service you better.